Returns are accepted within a 30-day window from the purchase date. Please be aware of our Terms and Conditions!

  1. We cannot accept returns on items that have been opened, used, damaged, worn, or lacking original packaging and hangtags. If an item is returned in unacceptable condition, we may refuse the return.
  2. ELYLIFE does not facilitate exchanges due to our stringent hygiene standards, which ensure that all customers receive products of uncompromised quality, adhering to our global safety norms.
  3. Our purchases come with a 1-year warranty covering manufacturing defects. In the rare situation where a product fails, we will provide a replacement within one year of your purchase. Refunds will be initiated approximately 7 to 10 business days after we receive the returned items.

**About International Returns**

It is vital to verify your shipping address, as changes cannot be made post-shipment for security reasons.

If your package is lost, stolen, or damaged, please contact us within 24 hours of delivery at support@easylifegogogo.top to start a claim.

For packages delayed in transit for over three days, reach out to our customer service team so we can assist with a claim. Your satisfaction is important to us, and we value your trust as we work to resolve any issues swiftly.

For any concerns regarding your order, please contact our customer service team at support@easylifegogogo.top within 24 hours of delivery. Timely communication is essential, as delays may affect resolution.

Note that filing a claim with the carrier does not guarantee compensation, especially if they confirm proper delivery to the specified address.

**To Start a Return**

To request a return, email support@easylifegogogo.top including the following details: Your full name (as used in the purchase), Order number, Purchase Date, Product Name, Quantity, Color, Issue description, Photos or videos showing the product’s condition (at least one image showing it is unopened and unused). For additional information about our Terms and Conditions, please reach out at support@easylifegogogo.top.